Shipping policy

Last updated: 11/11/2025

---

1. PROCESSING TIME

Orders are processed within 1–3 business days.

---

2. ESTIMATED DELIVERY TIMES

• Portugal: 7–15 business days

• European Union: 7–20 business days

• UK / Switzerland / Norway: variable due to customs

Shipping times are estimates, not guarantees.

---

3. SHIPPING FEES

Calculated at checkout based on destination.

---

4. CUSTOMS, DUTIES & TAXES

For EU countries:
➡️ No customs fees apply.

For non-EU countries:
Customers are responsible for import fees, VAT, or customs charges.

---

5. WRONG ADDRESS OR FAILED DELIVERY

If an incorrect address is provided or the parcel is unclaimed:
➡️ Shipping fees are non-refundable.

---

6. LOST OR DELAYED ORDERS

If your parcel is lost or extremely delayed, contact us:
info@femmaholik.com

We will investigate and offer a solution.

---

7. SPLIT SHIPMENTS

Some items may arrive in separate packages.

---

8. COMPANY INFORMATION

Valkemy Lab (FEMMAHOLIK)
Rua Alexandre Herculano 39
1250-009 Lisboa
Portugal
NIPC/VAT: PT230674917